At iFlemina.com, we are committed to your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a 14-day money-back guarantee to ensure your peace of mind. Please review our return and refund policy carefully:
14-Day Money-Back Guarantee:
If you are not satisfied with your purchase, you may request a return and refund within 14 days from the date of delivery. We want to make the return process as easy as possible for you.
Eligibility for Returns:
To be eligible for a return and refund, the following conditions must be met:
- The item must be in its original condition, unopened, unused, and with all original packaging and accessories.
- Returns must be initiated within 14 days from the date of delivery.
How to Initiate a Return:
To initiate a return, please follow these steps:
- Log in to your iFlemina.com account.
- Go to the “Order History” section and select the order containing the item you wish to return.
- Click on the “Initiate Return” button next to the item.
- Follow the on-screen instructions to complete the return request.
Return Shipping:
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping method to ensure your return is received.
Refund Process:
Once your return is received and inspected, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
Exceptions:
Please note that certain items may not be eligible for returns or refunds, such as:
- Items that are not in their original condition, damaged, or missing parts.
- Personalized or customized items.
- Perishable goods.
- Digital downloads or services.
Contact Us:
If you have any questions or need further assistance with your return or refund, please contact our customer support team. We are here to assist you and ensure a smooth resolution.
Your Satisfaction is Our Priority:
At iFlemina.com, we value your trust and strive to provide you with high-quality products and exceptional customer service. We are committed to making your shopping experience as enjoyable as possible.
Thank you for choosing iFlemina.com. We look forward to serving you again in the future.